Policies

Shipping:

SoftwareShuttle ships packages Monday through Friday. We ship most orders the next business day before 5 pm Eastern time. Most items are available for international shipping. Please contact us for more information. Also, please note customs fees/taxes may be due for international orders before the item is delivered. These are charged and calculated by the destination country and are at the responsibility and expense of the recipient.

Shipping methods:

Free Economy Shipping (Standard Shipping Method) typically takes 3-5 business days.
Expedited (USPS Priority Mail or UPS) typically takes 2-3 business days and costs $7.99.

*We make every effort to ship your product according to the estimated lead times. However, other factors such as verification of payment, your shipping location, and product availability, may cause some orders to be delayed. Remember that these estimates are for time in transit only, and that they do not apply until the product leaves our facilities. As the delivery of your order is beyond our control once your order leaves our facilities, we cannot assume liability for late deliveries, regardless of the delivery method you specify.

Returns:

Please email support@SoftwareShuttle.com prior to shipping an order back. Once contacted, we will be happy to provide a refund for reasons listed in our policy within 30 days of your purchase. We will provide RMA # by email for you to attach to your original order and box for return. Once the item has been delivered to us and inspected, we will provide a refund if warranted. We will not provide a full refund on an item that has been opened, software with a viewable product key or software that has been opened. Software can be returned if it is in the full retail box and never opened. If we accidentally ship you a product other than how it was advertised on our site, we will either refund you or provide a replacement to make the order correct.
Any Digital License Key Code that is purchased will NOT be refunded as it is considered USED since there is no way for us to check if it has been Installed/Activated or not.


Privacy Policy Statement:


This privacy policy has been compiled to better serve those who are concerned with how their 
'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law 
and information security, is information that can be used on its own or with other information 
to identify, contact, or locate a single person, or to identify an individual in context. Please 
read our privacy policy carefully to get a clear understanding of how we collect, use, protect or 
otherwise handle your Personally Identifiable Information in accordance with our website.
 
What personal information do we collect from the people that visit our blog, website or app?
 
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email 
address, mailing address, phone number, credit card information or other details to help you with your 
experience.
 
When do we collect information?
 
We collect information from you when you register on our site, place an order or enter information 
on our site.
 
How do we use your information?
 
We may use the information we collect from you when you register, make a purchase, sign up for 
our newsletter, respond to a survey or marketing communication, surf the website, or use certain other 
site features in the following ways:
 
       To quickly process your transactions.
 
How do we protect visitor information?
 
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make 
your visit to our site as safe as possible.
 
We use regular Malware Scanning.
 
Your personal information is contained behind secured networks and is only accessible by a limited number 
of persons who have special access rights to such systems, and are required to keep the information confidential. 
In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
 
We implement a variety of security measures when a user places an order enters, submits, or accesses their 
information to maintain the safety of your personal information.
 
All transactions are processed through a gateway provider and are not stored or processed on our servers.
 
Do we use 'cookies'?
 
We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn 
off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, 
so 
look at your browser's Help menu to learn the correct way to modify your cookies.
 
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of 
our services will not function properly.
 
However, you can still place orders .
 
Third Party Disclosure
 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
 
Third party links
 
We do not include or offer third party products or services on our website.
 
Google
 
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to 
provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 
 
We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables 
it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the 
use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:
       Google Display Network Impression Reporting
 
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) 
and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data 
regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you 
can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics 
Opt Out 
Browser add on.
 
California Online Privacy Protection Act
 
CalOPPA is the first state law in the nation to require commercial websites and online services to post a 
privacy policy. 
The law's reach stretches well beyond California to require a person or company in the United States 
(and conceivably the world) 
that operates websites collecting personally identifiable information from California consumers to 
post a conspicuous privacy policy 
on its website stating exactly the information being collected and those individuals with whom it is 
being shared, and to 
comply with this policy. - 

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the 
first significant page after 
entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
       On our Privacy Policy Page
Users are able to change their personal information:
       By logging in to their account

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) 
browser mechanism is in place.

Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking
 
COPPA (Children Online Privacy Protection Act)
 
When it comes to the collection of personal information from children under 13, the Children's 
Online Privacy Protection Act (COPPA) 
puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, 
enforces the COPPA Rule, which 
spells out what operators of websites and online services must do to protect children's privacy 
and safety online.
 
We do not specifically market to children under 13.
 
Fair Information Practices
 
The Fair Information Practices Principles form the backbone of privacy law in the 
United States and the concepts they include have 
played a significant role in the development of data protection laws around the globe. 
Understanding the Fair Information Practice 
Principles and how they should be implemented is critical to comply with the various 
privacy laws that protect personal information.
 
In order to be in line with Fair Information Practices we will take the following 
responsive action, should a data breach occur:
We will notify the users via email
       Within 1 business day

We also agree to the individual redress principle, which requires that individuals have a 
right to pursue legally enforceable rights against 
data collectors and processors who fail to adhere to the law. This principle requires not 
only that individuals have enforceable rights 
against data users, but also that individuals have recourse to courts or a government agency 
to investigate and/or prosecute non-compliance 
by data processors.
 
CAN SPAM Act
 
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes 
requirements for commercial messages, gives 
recipients the right to have emails stopped from being sent to them, and spells out 
tough penalties for violations.
 
We collect your email address in order to:

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at
Remove@SoftwareShuttle.com
and we will promptly remove you from ALL correspondence.

Contacting Us
 
If there are any questions regarding this privacy policy you may contact us using the information below.
Please also note that the email below is used for data removal or modification requests for any of our customers contact details.
 
Kurt-Blaum-Platz 8
Hanau, 63450
Germany
Remove@SoftwareShuttle.com
917-858-8843

Billing / Credit Card Charges:

SoftwareShuttle will bill your credit card in real time as soon as you place your order. Our credit card processing authorizes and charges a customer based on when the order is placed. We can process a refund if the order does not ship or is not delivered or has been cancelled.

Pricing & Product Availability:

We attempt to ship all of our products the same day with the advertised price. Because of market fluctuations and the time it takes to update the website, products may not always be in stock or available. We will do our best to update the website as to current availability and estimated arrival dates.

Typographical Errors:

In the event a product is listed incorrectly due to typographical error, SoftwareShuttle reserves the right to refuse or cancel any orders placed for the product. If you have received the product, SoftwareShuttle will accept the return of UNOPENED software for a full refund.

SoftwareShuttle reserves the right to deny the return of any product we deem tampered with or used at our discretion. Download orders - Once the download order has been sent with a product key, we will not refund the order. In the event that you have issues with your product key, we will send you a new key to make sure your product is working correctly. There is a 0 refund policy on download orders; however, we will make sure the download works.

These return policies are industry standard for all software and media products due to piracy issues.