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SoftwareShuttle reserves the right to deny the return of any product we deem tampered with or used at our discretion. Download orders - Once the download order has been sent with a product key, we will not refund the order. In the event that you have issues with your product key, we will send you a new key to make sure your product is working correctly. There is a 0 refund policy on download orders; however, we will make sure the download works.